Comments on: Blog Resources for First Impressions http://clearlyttumc.wordpress.com/2007/04/03/blog-resources-for-first-impressions/ Communicating remarkable things about Temple Terrace United Methodist Church Sat, 05 Jul 2008 20:07:02 +0000 http://wordpress.org/?v=MU By: Bill Reichart http://clearlyttumc.wordpress.com/2007/04/03/blog-resources-for-first-impressions/#comment-118 Bill Reichart Sat, 12 May 2007 00:42:38 +0000 http://clearlyttumc.wordpress.com/2007/04/03/blog-resources-for-first-impressions/#comment-118 Our first impression team is going well, we have a clearly defined focus, team leaders in all facets of our team, greeters, info desk, parking lot and cafe. I think our biggest challenge right now is ongoing training, since our FI team constantly has a influx of new people joining it all the time. Our first impression team is going well, we have a clearly defined focus, team leaders in all facets of our team, greeters, info desk, parking lot and cafe.

I think our biggest challenge right now is ongoing training, since our FI team constantly has a influx of new people joining it all the time.

]]> By: Ed Jordan http://clearlyttumc.wordpress.com/2007/04/03/blog-resources-for-first-impressions/#comment-107 Ed Jordan Thu, 10 May 2007 05:14:07 +0000 http://clearlyttumc.wordpress.com/2007/04/03/blog-resources-for-first-impressions/#comment-107 We've made a huge improvement in how consistently welcoming we are. The ushers and the greeters have received some training. We've improved our signage (including clearly labeling the nursery and kids areas). We've started using full color in our bulletins, and we've made them less cluttered and with friendlier wording. We now have regular "Guest Gatherings" for newcomers and promote them every week. We've moved Coffee Connection from a constricted walkway to an area with indoor seating. We consistently follow up with letters for first time guests that include a gift card. We've spruced up the ladies bathroom and cleaned the walls of our lobby. We feel we've moved in the right direction, but we aren't satisfied. In terms of making sure we greet guests, we feel we've had success. But it feels as though there is a lot more room to ramp up the "WOW" factor in everything we do (I'm sure you know what I mean). The man in charge of First Impressions, Don Haas, is about to delegate the oversight of ushers and greeters to another person so that he can concentrate more on his many other areas such as Coffee Connection. I'll let Don know that you've commented here so he can join the conversation. How is First Impressions going with you? We’ve made a huge improvement in how consistently welcoming we are. The ushers and the greeters have received some training. We’ve improved our signage (including clearly labeling the nursery and kids areas). We’ve started using full color in our bulletins, and we’ve made them less cluttered and with friendlier wording. We now have regular “Guest Gatherings” for newcomers and promote them every week. We’ve moved Coffee Connection from a constricted walkway to an area with indoor seating. We consistently follow up with letters for first time guests that include a gift card. We’ve spruced up the ladies bathroom and cleaned the walls of our lobby. We feel we’ve moved in the right direction, but we aren’t satisfied. In terms of making sure we greet guests, we feel we’ve had success. But it feels as though there is a lot more room to ramp up the “WOW” factor in everything we do (I’m sure you know what I mean). The man in charge of First Impressions, Don Haas, is about to delegate the oversight of ushers and greeters to another person so that he can concentrate more on his many other areas such as Coffee Connection.

I’ll let Don know that you’ve commented here so he can join the conversation.

How is First Impressions going with you?

]]> By: Bill Reichart http://clearlyttumc.wordpress.com/2007/04/03/blog-resources-for-first-impressions/#comment-106 Bill Reichart Thu, 10 May 2007 02:53:53 +0000 http://clearlyttumc.wordpress.com/2007/04/03/blog-resources-for-first-impressions/#comment-106 Hey, thanks for the shout out! Question, how is the process going in developing and your ongoing training of your First Impressions team? Hey, thanks for the shout out! Question, how is the process going in developing and your ongoing training of your First Impressions team?

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